Up to scratch?

first_imgNottingham Occupational Health puts its quality of service to the test withthe Parasuraman’s Servqual tool.  ByLesley Baxter Are you providing an excellent quality of service for your occupationalhealth clients? The Servqual tool proved a useful way to explore the quality ofservice provided by an OH department, and highlighted areas that could beimproved to increase customer satisfaction. Nottingham Occupational Health (OH), which looks after the hospital and theuniversity, decided to measure the quality of service being offered to OHclients by using Parasuraman’s Servqual model of service quality.1 Customer satisfaction and service quality (SQ) has been studied since theearly 1980s,2 and until recently, private retail industries were the mainfocus.3,4,5,6 Further research in the late 1990s related to the public service sector,7,8,9 and subsequent research within healthcare settings is demonstrated in theliterature. 10,11,12,13 Despite this improved measurement of customer satisfaction from a patient’sperspective, there is still a dearth of research in the occupational health(OH) setting related to this topic.14 Measurement of service quality The Servqual model addresses five aspects (or dimensions) of SQ ofimportance to the customer (see box below). The Servqual instrument comprises 22 statements used to assess SQ across thefive dimensions, with each statement used twice: once to measure expectations,and once to measure perceptions.7 Although the Servqual model has been heavily criticised and debated for mostof the 1990s, it still dominates as a reliable and valid SQ measure. Although Servqual has been successfully applied within a variety of privateand public sector settings, very little evidence exists of its use in an OHsetting. However, its benefits have been recognised, and consequently it may beof great interest to the occupational health community if it proves to be avaluable measure of SQ. Study implementation Due to the size and diversity of our OH client base, it was decided toconcentrate this study on the population of one NHS hospital (approx. 8,000staff), half of whom attended the OH department over one year (October2001-2002). Through a process of systematic sampling, 400 questionnaires weredistributed to the randomly selected subjects. Thirty were returned undeliveredand 115 were returned for analysis. Of the sample group targeted, 18 per cent were male and 82 per cent werefemale. This is not unusual, considering that the majority of participants holdjobs that remain predominantly female-orientated. The mean age was 35. It was useful to note (Figure 1, page 25) the fairly even response rateacross the range of healthcare professionals, which indicates that all workersare interested in having their opinions considered, and that the less academicstill found the questionnaire easy to attempt. Figure 2 (page 25) shows the health professional within the OH departmentthat the respondent saw at the time of their visit. The number seen by an OHnurse is higher than any of the other categories, and this has a bearing onfuture education and training priorities. Findings Table 1 (page 26) shows the questions asked and the five dimensions thateach item belongs to. The expectation section shows what the customers of theNHS OH department would expect to encounter, and the perception section showswhat their perceptions of the department were after their experience. It isclear that what the customer expected and what they received was notdissimilar, but overall, the service provided was below their expectations. Table 2 (page 26) demonstrates that the SQ areas of reliability andassurance were equally the most important, with responsiveness and empathy ajoint second, while tangibility (appearance) was the least important factor forcustomers. Having identified what the customers think are the most important aspects ofSQ, Table 3 (see page 27) shows whether the OH department is meeting therequirements of the customers. It compares their perceptions of the servicereceived and their ranking in importance of the five quality aspects. As the perceptions section and the ranked statements section were separateentities within the collected data, it proved difficult to compare with anycertainty whether or not the department is meeting the SQ needs of the customerin accordance with what they consider important. However, it is evident thatperceptions of the service are positive, and in the areas of reliability andassurance (the two most important features for customers), it seems the serviceis delivering according to expectations. Further breakdown of the questionnaires revealed some interesting findings.The admin and clerical staff scored the lowest for satisfaction, but there isno real evidence why this may be so. But the author notes that although theadministration and clerical staff attend the OH service for routine healthscreening, they rarely require health surveillance intervention, advice or careafter, for example, a needle-stick injury. Perhaps this more personalised care is what slightly improves satisfactionscoring among the other job category respondents. There was no dissatisfactiontowards any particular aspect of the service, although there was a slightlyhigher overall satisfaction rate in attendees for immunisation and healthscreening, as opposed to referral by manager, nurse advice or counselling. Itis evident from the data displayed in Table 1 (left) that workers’ perceptionsof the ‘tangibility’ element of SQ within the OH department scored slightlylower than other aspects of service quality. This correlates with the fact thatthe OH department is old and requires some modifications. The OH department’s opening hours are 8.30am to 5pm. Qualified nurses’perceptions of the OH department’s opening hours were compared with the viewsof the admin and clerical category (who mainly work within normal workinghours). The qualified nurses remain satisfied, as do the admin and clericalstaff, and while there is slightly more satisfaction among workers with normalworking hours, there is no great difference in the two opposing job categories.Discussion The results show that it is possible to adapt a standard SQ tool (Servqual)and apply it within an OH setting. There was a concern that the questionnaire may appear too complicated, but91 per cent of the respondents completed all three sections. Overall, staff satisfaction scores were between five and six, which showssatisfaction with the service, although it did not quite meet staffexpectations of an OH service. Following consideration of the findings, anumber of changes have been implemented. While it is vital to remain fullystaffed during normal daytime hours, work is underway to take the service tothe user. For example, more screening and health surveillance programmes arebeing set up in the ward areas to improve staff morale and increase the ease ofaccess to our OH service. Monthly nurse meetings have been set up covering a variety of topics, toallow as many staff as possible to attend (admin staff and doctors are alsofree to attend if the subject is of interest to them). The department has beendecorated, areas re-carpeted and plants purchased to make it more visuallyappealing. A process of benchmarking will allow a long-term view of how the OH serviceis performing, which will be far more valuable than one set of data. It willenable the identification of the impact of positive and negative changes, anddetermine future plans for the benefit of the OH service and its customers. Further adaptations to the Servqual tool, for use in the OH setting, would meanconsidering a more statistically robust method for gathering data whencomparing staff perceptions of service quality and the ranking of importantaspects. This would more effectively demonstrate whether staff believe there isa provision of an excellent service in the areas they find most important. Theapplication of the adapted tool within another OH setting would also be useful,as it would start the process of external benchmarking of similar data andwould help establish whether the tool can be replicated with reliability andvalidity. Conclusion Continually monitoring and improving the OH service will ensure theattainment of excellence and provision of a high quality service to the staff,contributing significantly to their health, safety and well-being. With foresight and slight adaptations, tools such as Servqual can beextremely valuable in the field of healthcare, and certainly in an OH settingwhere the emphasis is on income generation, business needs and value for money.It is important to note that the response rate of the questionnaires is only 31per cent, so care must be taken not to read too much into the data as thelarger number of non-responders may have a different view to the responders.The rate of response in each category is also too low to make a meaningfulcomparison of their satisfaction level. However, this tool could be easilyreplicated in another OH department and used internally as a means forimproving the OH service and proving its worth. Following this study, we have implemented a number of changes and plan toreplicate the study. There are also plans to modify the questionnaire andtarget the management population to ascertain their views of the service. If the ‘quality’ message is not heeded by our organisations, and other morequality-focused organisations enter the marketplace, our business might not beas secure as it has been in the past.15 Lesley Baxter is an OH adviser at Nottingham Occupational Healthdepartment References1. Refinement and reassessment of the SERVQUAL scale – Parasuraman A, BerryLL and Zeithaml VA, 1991, Journal of Retailing, 67(4), pp420-451 2. Improving the quality of services marketing: service (re) design is thecritical link – Ballantyne D, Christopher M and Payne A (1997) Advances inrelationship marketing (2nd edition), London: Kogan Page Ltd, pp183-198 3. Another look into the agenda of customer satisfaction: focusing onservice providers’ own and perceived viewpoints – Athanassopoulos AD, 1997,International Journal of Bank Marketing, 15(7), pp264-278 4. ‘Interrogating Servqual: a critical assessment of service qualitymeasurement in a high street retail bank’ – Newman K, 2001, InternationalJournal of Bank Marketing, 19(3), pp126-139 5. Understanding customer satisfaction – a UK food industry case study –Adebanjo D, 2001, British Food Journal, 103(1), pp36-45 6. Customer satisfaction – lip service or management tool? – Broetzmann SM,Kemp J, Rossano M and Marwaha J, 1995, Managing Service Quality, 5(2), pp13-18 7. Using SERVQUAL to assess customer satisfaction with public sectorservices – Wisniewski M, 2001, Managing Service Quality, 11(6), pp380-388 8. Continuous improvement in public services: a way forward – Curry A andHerbert D, 1998, Managing Service Quality, 8(5), pp339-349 9. Service improvements in public services using Servqual – Brysland A andCurry A, 2001, Managing Service Quality, 11(6), pp389-401 10. Measuring customer satisfaction: how do you measure customersatisfaction? – Zimmer-man PG, 1998, Journal of Emergency Nursing, 24(3),pp269-271 11. The service quality approach to developing user satisfaction tools –Roberts P, 1998, Nurse Researcher, 5(3), pp43-50 12. Measuring service quality at a university health clinic – Anderson EA,1995, International Journal of Health Care Quality Assurance, 8(2), pp32-37 13. Patient perceptions of service quality: combining the dimensions –Carman JM, 2000, Journal of Management in Medicine, 14(5/6), pp339-356 14. Client Satisfaction with Nursing Services: Evaluation in an occupationalhealth setting – Mitchell R, Leanna JC and Hyde R, 1999, AAOHN Journal, 47(2),pp74-79 15. Quality – why do organisations still continue to get it wrong? – DaleBG, van der Wiele A and Williams ART, 2001, Managing Service Quality, 11(4),pp241-248 16. Evaluation, quality assurance, quality improvement and research –Verbeek J, Hushof C and van der Weide W, 1999, Evaluation in OccupationalHealth Practice, Oxford: Butterworth-Heinemann, pp21-37 17. Quality and audit in occupational health nursing – Maynard L, 2002,Occupational Health Nursing (2nd Edition), London, Whurr Publishers Ltd,pp157-175 Measure of service quality– Tangibles – physical facilities,equipment and appearance of personnel– Reliability – ability to perform the promised servicedependably and accurately– Responsiveness – willingness to help customers and provideprompt service– Assurance – knowledge and courtesy of employees and theirability to inspire trust       andconfidence– Empathy – caring, individualised attention the firm providesto its customers Related posts:No related photos. Up to scratch?On 1 Mar 2004 in Personnel Today Previous Article Next Article Comments are closed. last_img read more

Countrywide shares jump by 14% following Lambert Smith Hampton sale announcement

first_imgHome » News » Agencies & People » Countrywide shares jump by 14% following Lambert Smith Hampton sale announcement previous nextAgencies & PeopleCountrywide shares jump by 14% following Lambert Smith Hampton sale announcementCompany says its soon-to-be former commercial arm is consuming too much management time as it tries to turnaround its core residential business.Nigel Lewis2nd December 201903,697 Views Shares in Countrywide leapt by 14.38% on Friday to 5.3p after it revealed plans to sell its 40-branch commercial property sales and management business Lambert Smith Hampton for £38 million.The deal is primarily designed to reduce its debts from £90 million to £55 million but will also be used to agree a new standing £95 million credit facility with its banks.Lambert Smith Hampton is being sold to Monaco-based international property entrepreneur John Bengt Moeller who has fingers in several commercial property industry pies.This includes property development firms Great Global Holdings Ltd and the Regeneration Group.Countrywide chairman Peter Long says the sale of Lambert Smith Hampton is part of the company’s plan to focus on its core residential business.He says too much valuable management time has been spent on Lambert Smith Hampton within a challenging commercial market and that Countrywide had no ambitions to grow the consultancy. He also says that there was minimal crossover between Lambert Smith Hampton and its residential business.Countrywide will continue to have a strong relationship with Lambert Smith Hampton and pay it for ‘downstream’ residential referrals.“The sale strengthens the Group,” says Long (pictured, left). “Once completed, we believe that the Group will be in a more advantageous position in our core residential market.”The sale is not the only move by Countrywide so shore up its position. It is to reduce the number of its tradeable shares by a factory of 50, which is designed to reduce the huge number of shares in circulation (1.6 billion). This has caused the company’s share price to fluctuate wildly at times and, along with its share low share price, has given the company a bad name among investors who dislike hugely volatile stocks.A meeting of shareholders is scheduled for 23rd December in London when they will be asked to approve the sale of Lambert Smith Hampton and the consolidation of its shares.Lambert Smith Hampton Peter Long Countrywide December 2, 2019Nigel LewisWhat’s your opinion? Cancel replyYou must be logged in to post a comment.Please note: This is a site for professional discussion. Comments will carry your full name and company.This site uses Akismet to reduce spam. Learn how your comment data is processed.Related articles Letting agent fined £11,500 over unlicenced rent-to-rent HMO3rd May 2021 BREAKING: Evictions paperwork must now include ‘breathing space’ scheme details30th April 2021 City dwellers most satisfied with where they live30th April 2021last_img read more

Students protest cuts to the homelessness budget

Councillors, students and community leaders in Oxford have come out in strong opposition to a proposed 1.5 million pound cut in the homelessness budget, with a protest being held outside the county council hall on Tuesday afternoon. Leading figures, including the Bishop of Oxford Reverend John Pritchard, Oxford East MP Andrew Smith and Oxford Brookes Pro Vice Chancellor Professor John Raftery have signed an open letter to Oxfordshire County Councillors urging them to reconsider these plans, which they say will have a “devastating effect on Oxfords most vulnerable.”While last estimates suggest that 19 people were sleeping rough, Labour councillor for Carfax ward Anne Marie Canning said that “these cuts will mean that one of our hostels has to close, and that will leave an extra 60 people out sleeping on the streets.”Deputy Lord Mayor Tony Brett went further saying “if these services are cut, many people’s lives will be destroyed… people will die. This is really no way to thank the volunteers who have dedicated their lives to helping these people get their lives back in order and get into supported accommodation. So I really hope the county council makes the right decision today and doesn’t do this vicious cut.”Leslie Dewhurst pointed out that cuts to the homeless are unlikely to save any money, as putting more homeless on the street will lead to a corresponding increase in healthcare costs and crime.Members of the student community also voiced their opposition to the cuts. Tom Rutland, President of the Oxford University Student Union, said, “our student union backed this protest unanimously, with all colleges voting support; these cuts are just terrible, they’re dire.”Emily Silcock, Community Outreach and Charities Officer for OUSU, gave the following statement, “although I am disappointed at the outcome, I hope that the protest will prevent the County Council from considering any further cuts in future years. It was clear from attendance at the protest, and signatories of the petition, that students care about the homeless; Dan Tomlinson (OUSU VP) and I plan to build on this support by forming a campaigning group on issues surrounding homelessness.”The homelessness budget has already been cut by 20% since 2011-2012. The cuts come as part of an initiative by the county council to save 64 million from their budget. read more

Members of Tedeschi Trucks Band To Release Improvised Live Album On Vinyl

first_imgTedeschi Trucks Band is currently touring through Europe and celebrating the release of their live album and film, Live From The Fox Oakland. However, this newest release is not the only project members of the band are excited about. A live album titled Whose Hat Is This? has just gone on presale, which features a live improvisational performance by Tedeschi Trucks Band bassist Tim Lefebvre,  drummers JJ Johnson and Tyler Greenwell, and sax player Kebbi Williams.Whose Hat Is This? was recorded by the foursome at A-Trane in Berlin on November 12, 2015. When Tedeschi Trucks Band made their stop in Germany, the quartet returned to A-Trane and performed at the venue as a tribute to their upcoming album. You can pre-order Whose Hat Is This? here on vinyl, so that you can get the first listen when it ships on April 9th. [H/T Tomorrowsverse]last_img read more

Efficient energy system to power Allston campus

first_imgEnergy fuels innovation and Harvard’s growing innovation corridor in Allston is going to need an energy system as advanced as the cutting-edge research being conducted up and down Western Avenue. To meet this challenge, the University has designed a lower-carbon, climate resistant, and highly efficient district energy facility (DEF) that’s beginning to take shape behind the rising steel of the new Science and Engineering Complex (SEC).The 58,000 square foot facility will provide a reliable source of heating, cooling, and electricity to support Harvard’s academic and research activities being planned for Allston. Because they act as an in-house utility dedicated to serving campus buildings, facilities of this type also have an outsized impact on a campus’s greenhouse gas emissions footprint.How they are designed matters.A noteworthy element of the new DEF will be a 1.3-million-gallon tank for storing chilled water that will be used to cool buildings with some limited other applications to support research. The tank is analogous to an enormous battery because the chilled water will be produced and stored during off-peak hours, typically nights and weekends, when electricity is cheaper and less-polluting. It can then be used during the daytime when needed, lowering the burden on the power grid during peak times. With a total capacity equivalent to 9 megawatt hours the thermal storage tank is believed to be the largest such system in Massachusetts.A climate resiliency pilot study of the Allston campus performed by Harvard’s planning department identified that future flooding would pose a significant risk for the basement location of the energy facility that was included in the original design of the SEC. In response, Harvard re-located the DEF to an alternative above-grade location that will improve resiliency and reliability (the building is raised above projected flood levels and does not contain a basement).The Allston DEF is also being built with the future in mind. It has been designed to be as flexible as possible so emerging technologies can be incorporated over time as the University works towards its climate action goals to be fossil fuel-free by 2050 and fossil fuel-neutral by 2026.In describing the new facility, the project team emphasizes that flexibility was a key consideration. By employing a wide range of technologies, the heating, cooling, and electricity mix being delivered to the Allston campus can be optimized based on external conditions and energy demand. As low and zero carbon technologies are tested and proven, they can be evaluated for incorporation into the new DEF because of its flexible design. This approach will also allow Harvard and others to test innovative new ideas for reducing fossil fuel emissions from district energy systems.Beyond producing its own heating, cooling, and electricity, the DEF will also take electricity from the regional grid and distribute it to the Allston campus through a new microgrid similar to other ones that are already in place across campus. Read Full Storylast_img read more

New GPTV Show

first_img The Georgia Gardener will debut on GPTV April 1 at 7:30 p.m. The show will air each Thursday at 7:30 p.m. and repeat on Saturdays at 10 a.m. “We hope the Georgia Gardener will be viewers’ weekly gardening activity planner,” said host Walter Reeves, a UGA horticulture educator. Reeves is a familiar voice to many Atlantans. He’s the host of WSB 750 AM’s Lawn & Garden Show, the top-rated Atlanta radio show airs every Saturday morning from 7 to 10 a.m. A frequent featured speaker on gardening, Reeves is a best-selling author and has appeared on Discovery Channel’s Lynette Jennings Show. “After answering questions on the radio for more than 10 years, I’ll finally be able to show people how to do things that before I could only describe,” he said. Reeves’ background Drawing from a deep knowledge base “The Georgia Gardener show will be different from other gardening shows,” Reeves said, “because it will be friendly, open, enthusiastic, yet down-to-earth.” “We’ll use the whole state as our garden,” Reeves said. Most shows will take a road trip to see what’s going on in Georgia gardening. Beginning April 1, Georgians will have a new TV gardening show created just for them. The Georgia Gardener, which will air twice each week on Georgia Public Television, is a unique show to Georgia. It focuses just on Georgia and is designed for people who enjoy America’s No. 1 leisure activity. The University of Georgia College of Agricultural and Environmental Sciences is producing the show, in cooperation with GPTV and Peachtree Film Company. “Gardener” debut The show will offer publications and a WWW site that will give more in-depth information about most segments of the show. To see what’s coming on The Georgia Gardener, visit www.georgiagardener.com. Reeves will draw on his heritage as a seventh-generation gardener and his 25 years with the UGA Extension Service. He’ll also tap the wealth of knowledge of the university. CAES researchers and extension scientists have the technical know-how and latest developments to make your garden a showplace. Program for gardeners statewide The Georgia Gardener will have something for gardeners across the state. “Georgia has four growing zones and three completely different types of soil, which makes giving gardening advice a challenge,” Reeves said. “This show will help people understand how to be successful within their zone and with their soil type.” The home garden for The Georgia Gardener is being built on the CAES Griffin campus. But the show won’t stop there.last_img read more

Foundation grants available for local bar service projects

first_img March 15, 2004 Regular News Foundation grants available for local bar service projects Foundation grants available for local bar service projects The Florida Bar Foundation is now accepting applications for its Voluntary Bar Association Community Service Grant Program. The goals of the VBA grant program — a joint effort of the Foundation and The Florida Bar — are to increase community service by Florida’s legal profession through voluntary bar association initiatives and to serve as a readily accessible source of funding for a full range of voluntary bar charitable, community-service projects, according to Foundation President Andrew M. O’Malley.A total of $50,000 is available for VBA grants in 2003-04 with individual grants of up to $5,000. The grants, which will be awarded in June, are intended to promote new or significant improvement in existing charitable, community-service projects to improve the operation of the civil or criminal justice systems and for education, outreach or service-delivery projects which enhance the administration of justice in Florida.“We hope you can use the VBA grant program to tap into the energy and talent of your members in further service to your community,” O’Malley said.For more information contact the Foundation by calling (407) 843-0045 or e-mail at [email protected]last_img read more

E-commerce and FMCG most-optimist about recovery after pandemic: Survey

first_imgE-commerce and fast-moving consumer goods (FMCG) players in several Asian countries, including Indonesia, believe their business will resume quicker than other sectors after the pandemic, a recent survey shows.They expect businesses to return to normal within five months, around a month earlier than 6.2 months expected by other sectors, according to a survey by Mobile Marketing Association (MMA) and SurveySensum. The survey was conducted in Indonesia, India, Singapore and Vietnam.“FMCG and e-commerce are relatively more optimistic, of course, because the business is not much impacted compared to other categories,” SurveySensum CEO Rajiv Lamba said during a webinar on Monday. Topics : “For sectors such as travel, tourism and hospitality, I think it [recovery] might take more than a year and a half,” he said.With large-scale social restrictions in place, transportation and tourism have been the hardest hit sectors as people cease traveling.Indonesian airlines are struggling for survival amid the COVID-19 pandemic, having booked a total revenue loss of Rp 207 billion (US$13.9 million) as of April 15, according to Finance Ministry data.However, MMA and SurveySensum data shows that transportation businesses in the four countries expected revenue and operational recovery in about eight months.According to the survey, Indonesia is also the most optimistic country as businesses and customers believe the current economic slowdown induced by COVID-19 would be resolved in the next five and three months, respectively.However, 76 percent of respondents previously stated that their businesses were severely affected by the pandemic, according to similar survey.The positive sentiment, however, has turned into apprehension as businesspeople and economists expressed concern over a prolonged pandemic, as the government has begun to relax large-scale social distancing (PSBB) measures, including by allowing government and business officials to travel and people under 45 of age to work outside.center_img A previous survey by Mobile Marketing Association (MMA) and SurveySensum showed that spending in the digital category was expected to surge during Ramadan, as the upper and middle-income group from the surveyed 500 respondents intended to move their holiday shopping toward e-commerce and other digital platforms.Currently, the country is grappling with an economic downturn and disrupted business operations due to the ongoing fight against COVID-19 pandemic.Rajiv warned that other sectors, such as transportation and tourism, might see a longer recovery time.last_img read more

Martin Atkinson’s referee stats as he takes charge of Manchester City vs Arsenal

first_imgMartin Atkinson’s referee stats as he takes charge of Manchester City vs Arsenal Comment Daniel MackrellSunday 3 Feb 2019 3:55 pmShare this article via facebookShare this article via twitterShare this article via messengerShare this with Share this article via emailShare this article via flipboardCopy link Referee Martin Atkinson has taken charge of some of the biggest games in football (Photo by Mike Hewitt/Getty Images)Martin Atkinson has been a referee in the Premier League since 2005 and he has now taken charge of over 350 games in the competition.Rio Ferdinand urges Ole Gunnar Solskjaer to drop Manchester United starHe started life as an assistant referee in the football league in 1998 and gradually made his way up to take charge of various cup finals.The 47-year-old has also overseen 30 Champions League fixtures, as well as 18 Europa League matches and various World Cup qualifiers.Martin was also a lead official for two Euro 2016 group stage matches, as well as the round of 16 game between Wales and Northern Ireland.ADVERTISEMENT Advertisementcenter_img (Photo by Robbie Jay Barratt – AMA/Getty Images)Who is taking charge of Manchester vs Arsenal?Martin Atkinson will be taking charge of today’s match.He will also be joined by assistant referees Stephen Child and Lee Beets, as well as Craig Pawson who will be the fourth official.MORE: Andreas Pereira dropped from Manchester United’s squad to face Leicester after mistake against BurnleyMORE: Jamie Carragher compares Alexis Sanchez to Chelsea flop Fernando Torres ahead of Leicester clash Advertisement (Photo by Clive Brunskill/Getty Images)What are Martin Atkinson’s stats?Martin Atkinson has been a referee in the Premier League since 2003 andAdvertisementAdvertisementMartin has taken charge of 368 Premier League games so far, which has included 1257 yellow cards, 26 second yellow cards and 33 red cards.He has also awarded 86 penalties while officiating those fixtures.Some of his biggest games include overlooking the 2011 FA Cup final between Manchester City and Stoke City, as well as the 2014 League Cup final between Manchester City and Sunderland.He was also the referee for the 2017 Champions League semi-final match between Real Madrid and Atletico Madrid, and the 2015 semi-final between Real Madrid and Juventus.More: Arsenal FCArsenal flop Denis Suarez delivers verdict on Thomas Partey and Lucas Torreira movesThomas Partey debut? Ian Wright picks his Arsenal starting XI vs Manchester CityArsene Wenger explains why Mikel Arteta is ‘lucky’ to be managing ArsenalMartin Atkinson Premier League 2018/19 statsMatches officiated – 19Yellow Cards – 60Second yellow cards – 0Straight red cards – 1Penalties given – 5last_img read more

ROVOP Buys M2 Subsea’s ROV Fleet

first_imgROVOP, the independent provider of underwater remotely operated vehicles (ROVs), has purchased the entire fleet of 28 ROV systems from M2 Subsea.The fleet expansion will enable ROVOP to better support customer operations in the future by strengthening deployment capabilities across the world, with a particular focus on Latin America, Africa, Middle East and Asia, the company said.The acquisition of this fleet is consistent with ROVOP’s growth strategy of providing a focused ROV service to its customers in all markets and geographies.Following a technical review, 19 of these systems meet the ROVOP standard and will be added to its fleet, with the remaining ROVs either being decommissioned or sold. This will increase the number of ROVs that ROVOP operates to 51 – 34 hydraulic systems and 17 electric systems.Steven Gray, CEO said: “The addition of these ROV systems to the fleet will enable ROVOP to better support customers with the appropriate ROVs for their requirements based on capability and greater cost efficiency. This increased capacity allows ROVOP to support customers with a wider geographical reach.“Our service culture will remain at the heart of what we do, as we will continue to provide highly-experienced ROV operators trained in the ROVOP Academy – our own specialized in-house training facilities. Our strategy remains to be the global ROV service provider of choice.”last_img read more